Shipping & Returns

Shipping & Returns Policy

Shipping

We are pleased to offer one (1) business day turnaround for orders throughout New Brunswick!

For any order placed before 2:30 pm Monday to Friday, it will be shipped out the same day and delivered to your chosen address the following business day.

Orders placed after 2:30 pm on weekdays, any time on weekends, or statutory holidays will be shipped out the next business day and delivered the following business day. For example, an order placed at 4:00 pm on Friday is not expected to be delivered until Tuesday of the following week (assuming there are no holidays within this period).

While every effort is made to assure product inventory counts are accurate on our website, it is possible that an item may be found to be out-of-stock after you have placed your order. In this scenario, if we think we will have all products available for your order within 2 business days, we will fulfill your order as soon as all products become available.  If, unfortunately, we think that a product in your order will be unavailable beyond 2 business days, we will fully refund you and let you know the order has been cancelled. You can then place a new order, leaving out that particular product.

Please be aware that the above delivery timelines are targets only, and thus not guaranteed. While Cannabis NB and its vendors will do our best to get packages out on time, unforeseen circumstances may lead to delays in delivery.  In these circumstances, you can see the expected delivery time once your order has shipped by using your tracking number, or if you have a question regarding your order yet to ship you can inquire via the Contact Us page.

Where we ship

Cannabis NB will ship your order to any address throughout New Brunswick.  It is your responsibility to assure that the package can be accepted, at your chosen address, by an adult age 19 years or older.

Packages will arrive in plain packaging, with no markings or logos of Cannabis NB.  This is done to assure the safety of your package, and to meet the delivery company's policy.

Please be aware that an adult, aged 19 years or older, must be available at the time of delivery in order to accept the package.  If delivery is not possible to the chosen address, the package will be dropped off at a designated pick up location. You, or an adult sharing your stated address, will then need to produce government identification at the postal outlet that matches the address, in order to claim the package. If the package is not picked up within 15 calendar days, or is otherwise refused, it will be sent back to Cannabis NB and be deemed “Unclaimed” (see below for what occurs with Unclaimed Orders).

Shipping Rates

Cannabis NB charges a $7 flat rate for shipping on orders of all sizes.

 

Return & Exchange Policy

All online and retail cannabis purchases are final sale.

However, Cannabis NB may offer a refund or exchange under one of the following circumstances:

  1. If an accessory product arrives damaged and/or has an electrical failure.
  2. If you were shipped an incorrect product, or if an item is missing from your shipment.
  3. If you have submitted a complaint to the licensed producer via the phone number on the cannabis product packaging and, based on investigation of the complaint, the licensed producer has provided Cannabis NB with approval to issue a refund.

In any of the qualifying circumstances listed above, the refund or exchange must be completed within 30 days of the original purchase and you must have your proof of purchase (receipt or online order confirmation).

Cannabis NB reserves the right to refuse any request for a refund or exchange.

Unclaimed Orders

An order is considered unclaimed if the package is refused delivery, returned to sender, or if delivery is attempted and the package is not claimed within 15 calendar days from the designated pick up location. Any product (excluding accessories) within an unclaimed order is required to be destroyed, for safety purposes, and accessories must be restocked. A Product Disposal/Restocking Fee will be applied equal to 50% of the product price plus the associated HST. A refund of 50% of the product price plus the associated HST will be refunded to the customer. Shipping charged will not be refunded.

Q&As

What are “business days”?

Monday, Tuesday, Wednesday, Thursday and Friday qualify as business days. If, however, a statutory holiday falls on any one of these days, it will not qualify as a business day. No shipments will be made on holidays.

If I place an order on the weekend or on Friday after 2:30 pm, when will it be delivered?

Orders placed after 2:30 pm on Friday will normally be shipped out on Monday, with the expectation of being delivered on Tuesday to your chosen address. Exceptions would occur if a holiday falls within this period.  In this case, packages will be shipped out on the next business day.

Why won’t Cannabis NB accept returns through the mail?

Returns will not be accepted through the mail as there is a requirement that our product be fully sealed such that its contents are unidentifiable, and this cannot be guaranteed with each customer. Additionally, inspection of any consumable item for potential return must be conducted in its existing state, by the Cannabis NB team, and then immediately prepared for disposal.

Why can’t I return an item simply because I do not want it?

Unfortunately, Cannabis NB is unable to resell or repurpose many items due to safety concerns, and thus are required to prepare them for disposal. Accepting returns of this kind would impose a significant cost, which would raise the price of all products for all customers. Cannabis NB has chosen to accept returns only for defective or broken product, or if the wrong product was delivered to the customer.

How can I find out the status of my order?

By signing on to the Cannabis NB website your order history shows you the status of your order.

  • “Confirmed” means that the order has been sent to the warehouse for processing.
  • “Shipped” means the order is ready for the delivery company’s pickup from the warehouse.
  • “Invoiced” means your payment has been processed.
  • “Cancelled” means that the warehouse did not have enough product for your order and unfortunately, we had to cancel your entire order. You will be notified by email should this situation occur.

How will I know when my product will be delivered?

Once your order has been prepared for shipping you are sent an email confirming the shipment and providing you with a tracking number so you can see the status of your product at any time. If the delivery is delayed due to bad weather conditions the delivery company will update the tracking number with this information.