Shipping & Exchanges

COVID-19 Shipping Updates: Click Here

 

Standard Shipping

For information on our Cannabis NB Express pick up in-store service, click here.

We are pleased to offer one (1) business day turnaround for orders throughout most of New Brunswick! (Note: This covers approximately 90% of customers, but for 10% their order should be expected within two days)

For any order placed before 2:30 pm Monday to Friday, it will be shipped out the same day and delivered the following business day. (*for most customers)

Orders placed after 2:30 pm on weekdays, any time on weekends, or statutory holidays will be shipped out the next business day and delivered the following business day (*for most customers). For example, an order placed at 4:00 pm on Friday is not expected to be delivered until Tuesday of the following week (assuming there are no holidays within this period).

While every effort is made to assure product inventory counts are accurate on our website, it is possible that an item may be found to be out-of-stock after you have placed your order. In this scenario, if we think we will have all products available for your order within 2 business days, we will fulfill your order as soon as all products become available.  If, unfortunately, we think that a product in your order will be unavailable beyond 2 business days, we will fully refund you and let you know the order has been cancelled. You can then place a new order, leaving out that particular product.

Please be aware that the above delivery timelines are targets only, and thus not guaranteed. While Cannabis NB and its vendors will do our best to get packages out on time, unforeseen circumstances may lead to delays in delivery.  In these circumstances, you can see the expected delivery time once your order has shipped by using your tracking number, or if you have a question regarding your order yet to ship you can inquire via the Contact Us page.

*For most customers, one business day turnaround is expected, except for those in more remote areas, which will normally be two days.

Where we ship

Cannabis NB can ship your order throughout New Brunswick.  It is your responsibility to assure that the package can be accepted by an adult age 19 years or older.

Please note: Cannabis NB is not able to ship to post office boxes.

Packages will arrive in plain packaging, with no markings or logos of Cannabis NB.  This is done to assure the safety of your package, and to meet the delivery company's policy.

Please be aware that an adult, aged 19 years or older, must be available if delivery is attempted in order to accept the package.  If delivery is not possible to the chosen address, the package will be dropped off at a designated pick up location. You, or an adult sharing your stated address, will then need to produce government identification at the postal outlet that matches the address, in order to claim the package. If the package is not picked up within 5 business days, or is otherwise refused, it will be sent back to Cannabis NB and be deemed “Unclaimed” (see below for what occurs with Unclaimed Orders).

Shipping Rates

Cannabis NB charges a $7 flat rate for shipping on orders of all sizes.

 

Exchange Policy

Cannabis NB offers a 14-day Exchange Policy on product purchases made in-store or online.

To qualify for exchange, a product must be un-opened and/or un-used or have a defect when you received it.

Cannabis products must be in their original packaging and the original fill volume must be intact.

To request an exchange, within 14 days of your purchase bring your proof of purchase and the product(s) to the nearest Cannabis NB store location for evaluation by a Cannabis NB team member.

Upon evaluation and confirmation by a Cannabis NB team member that the product is un-opened/un-used or defective, the product can be exchanged for an item (or items) of equal or greater value, provided that you pay the full difference in price.

Shipping fees are not refundable.

Cannabis NB reserves the right to refuse any request for a product return or exchange.

 

 

Unclaimed Orders

An order is considered unclaimed if the package is refused delivery, returned to sender, or if delivery is attempted and the package is not claimed within 5 business days from the designated pick up location. Any product (excluding accessories) within an unclaimed order is required to be destroyed, for safety purposes, and accessories must be restocked. A Product Disposal/Restocking Fee will be applied equal to 50% of the product price plus the associated HST. A refund of 50% of the product price plus the associated HST will be refunded to the customer. Shipping charged will not be refunded.

Q&As

What are “business days”?

Monday, Tuesday, Wednesday, Thursday and Friday qualify as business days. If, however, a statutory holiday falls on any one of these days, it will not qualify as a business day. No shipments will be made on holidays.

If I place an order on the weekend or on Friday after 2:30 pm, when will it be delivered?

Orders placed after 2:30 pm on Friday will normally be shipped out on Monday, with the expectation of being delivered on Tuesday (*for most customers). Exceptions would occur if a holiday falls within this period.  In this case, packages will be shipped out on the next business day.

Why won’t Cannabis NB accept returns through the mail?

Purchases at Cannabis NB are considered final sale and subject to exchange only.  Customers must bring item(s) and their proof of purchase to a store for evaluation by a Cannabis NB team member to confirm if they are eligible for an exchange.

Why can’t I return an item simply because I do not want it?

You may exchange any item that is un-opened or un-used if it is returned to a CNB store within 14 days of receipt.

Opened or used products cannot be exchanged unless there is a defect.

These terms are in place to control costs and prevent unnecessary increases to product prices. 

How can I find out the status of my order?

By signing on to the Cannabis NB website your order history shows you the status of your order.

  • “Confirmed” means that the order has been sent to the warehouse for processing.
  • “Shipped” means the order is ready for the delivery company’s pickup from the warehouse.
  • “Invoiced” means your payment has been processed.
  • “Cancelled” means that the warehouse did not have enough product for your order and unfortunately, we had to cancel your entire order. You will be notified by email should this situation occur.
  • "Picked up" means that you, or someone on your behalf, has picked up your Express order.
  • "Cancelled" means an order that has been cancelled and will no longer be processed.

How will I know when my product will be delivered?

Once your order has been prepared for shipping you are sent an email confirming the shipment and providing you with a tracking number so you can see the status of your product at any time. If the delivery is delayed due to bad weather conditions the delivery company will update the tracking number with this information.

Is the Exchange policy the same for Express orders?

Yes, the exchange policy stated above applies equally to orders picked up in-store.  For more on Express, visit the information page.

Can I exchange a product of lesser value than my original item?

Items can only be exchanged for a product of equal or greater value.  This is because Cannabis NB is unable to refund the difference in price.